Gaming should always be a source of entertainment — never a source of stress, debt, or harm. hayvip is deeply committed to providing every player in Bangladesh with the tools, information, and support they need to keep their experience safe, controlled, and enjoyable.
At hayvip, the minimum age requirement of 18 years is non-negotiable. Gambling can be addictive, and younger individuals are significantly more vulnerable to developing problem gambling behaviours. Our age verification process is designed to protect minors and ensure that every player on our platform has the legal and emotional maturity to gamble responsibly.
During registration, you will be required to confirm your date of birth. hayvip also conducts periodic Know Your Customer (KYC) verification checks, during which players may be asked to submit a copy of their National Identity Card (NID) or other government-issued identification. Any account found to belong to an individual under 18 years of age will be suspended immediately and all pending transactions cancelled.
Parent or Guardian Alert: If you believe a minor in your household has accessed or registered on hayvip, contact our support team immediately at [email protected]. We will act swiftly to close the account and return any deposited funds to the source payment method.
hayvip provides a suite of practical tools that give you full control over your gaming activity. These features are available to all registered players and can be activated at any time through our support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, hayvip will block further deposits until the limit period resets. Reducing an existing deposit limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions.
Define the maximum amount of time you want to spend on the hayvip platform in a single session. When your limit is reached, you will receive a clear notification and be automatically logged out. This tool is especially useful for players who lose track of time during long gaming sessions.
Take a structured break from gaming for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, your hayvip account remains open but all deposits and gameplay are blocked. This option is ideal if you feel you need a short pause without fully closing your account.
If you feel that gambling is causing harm to yourself or others, you can request a self-exclusion lasting 6 months, 1 year, 2 years, 3 years, or permanently. During self-exclusion, your account is locked against all activity. We will also suppress all promotional communications for the duration of your exclusion.
Set a cap on the total amount you are prepared to lose over a defined period. Once your loss limit is hit, hayvip will prevent further wagers until the period resets. As with deposit limits, any reduction takes effect immediately to protect you in the moment when you need it most.
Our dedicated support team in Bangladesh Standard Time (BST, UTC+6) is available around the clock, every day of the year. Whether you want to activate a tool, discuss a concern, or simply talk to someone about your gaming habits, we are here — reachable at [email protected].
Self-exclusion is hayvip's most powerful player protection tool. The process is straightforward and our team will action your request as a priority. There is no penalty, judgment, or waiting period — your wellbeing comes first.
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion period (6 months, 1 year, 2 years, 3 years, or permanent).
Our team will verify your identity using the details registered on your account to ensure the request is genuine and protect you from third-party interference. This is a quick, non-intrusive check.
Once verified, your account will be locked within 24 hours. All pending promotional communications will be cancelled and suppressed for the full duration of the exclusion period.
If you have a withdrawable balance on your account at the time of self-exclusion, our team will process a withdrawal to your registered bKash, Nagad, or Rocket account before locking the account.
You will receive an email confirmation once your self-exclusion is active. To reinstate a self-excluded account (excluding permanent exclusions), a mandatory cooling-off period applies and requests will be reviewed carefully.
All responsible gaming tools other than self-exclusion — including deposit limits, loss limits, session time limits, and time-outs — can be requested via our support team at any time. Here is how each tool is activated and what to expect.
Email [email protected] with your desired daily, weekly, or monthly deposit ceiling in BDT (e.g., ৳5,000 per day). Reductions apply instantly; increases require a 24-hour review period. Limits can be denominated in any BDT amount above ৳500.
Instant ReductionRequest a time-out of 24 hours, 48 hours, 7 days, or 30 days. During this period, your hayvip account is inaccessible for gaming and deposits. Existing withdrawal requests will still be processed. Your account resumes automatically when the period ends.
Immediate EffectChoose a daily, weekly, or monthly loss cap in BDT. Once reached, no further wagers are accepted until the limit period resets. Contact our support team with your preferred limit and period, and it will be applied to your account within 2 hours.
2-Hour SetupProblem gambling can develop gradually and is not always obvious — even to the person experiencing it. Recognising the warning signs early is the most important step toward regaining control.
If you recognise three or more of these signs in your own behaviour, please reach out to our support team immediately. You are not alone, and help is available. Email [email protected] at any time — our team responds 24/7 in Bangladesh Standard Time.
Remember: hayvip's responsible gaming tools are designed to support healthy habits before problems arise. You do not need to be in crisis to use them — they are available to every player as a standard feature of the platform.
If gambling is causing you or someone you care about financial, emotional, or personal harm, please reach out. hayvip's support team will respond compassionately and without judgment. All responsible gaming requests are treated as our highest priority.
Our 24/7 support team in Bangladesh Standard Time (BST, UTC+6) handles all responsible gaming requests with priority status. Typical response time is under 2 hours for responsible gaming emails.
To activate any responsible gaming tool — self-exclusion, deposit limit, loss limit, time-out, or session limit — email us with your username and the specific tool you wish to enable. Please use the subject line that matches your request for faster routing:
Before contacting support, please keep the following in mind:
hayvip is committed to being a platform where entertainment and responsibility go hand in hand. Explore our games, review our FAQ, or head to the hayvip Casino — always within your own limits.