Your privacy is a fundamental commitment at hayvip. This Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a registered player on our platform.
These six principles summarise how hayvip approaches the collection and handling of your personal data. The full legal text of our Privacy Policy is set out in the sections below.
hayvip limits data collection strictly to information required to operate the platform, process payments, verify player identity, and comply with applicable legal obligations. We do not collect data speculatively or for purposes unrelated to the services we provide.
hayvip does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing networks under any circumstances. Data shared with third parties is limited to regulated service providers directly involved in operating our platform.
Every interaction between your device and the hayvip platform is protected by industry-standard TLS/SSL encryption. This applies to account login, deposits, withdrawals, and all personal data transmissions — ensuring your information is never exposed in transit.
Registered hayvip players may request a copy of the personal data we hold, request corrections to inaccurate data, or request deletion of their data subject to legal retention obligations. These requests can be submitted to [email protected] at any time.
hayvip retains personal data only for as long as it is required for the purpose for which it was collected, or as required by applicable law. Financial transaction records are retained for a minimum of five years in accordance with standard compliance obligations.
hayvip uses cookies and similar tracking technologies solely to maintain session integrity, remember user preferences, and analyse aggregate platform performance. We do not use cookies for third-party advertising profiling. Cookie usage is detailed in full within this Policy.
This Privacy Policy ("Policy") describes how hayvip ("hayvip", "we", "us", "our"), operator of the online gaming platform at hayvip.club, collects, uses, stores, and protects the personal data of visitors, registered players, and other individuals who interact with our platform or communications ("you", "your").
hayvip is committed to handling personal data with the utmost care and transparency. This Policy is designed to give you a clear understanding of our data practices so that you can make informed decisions about your use of the hayvip platform. It applies to all hayvip products and services, including our casino games, sports betting, live dealer tables, promotional communications, and customer support interactions.
By registering an account or continuing to use hayvip after this Policy has been published or updated, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact us to close your account.
This Policy should be read together with our Terms & Conditions, which set out the broader rules governing use of the hayvip platform. Capitalised terms not defined in this Policy carry the meanings given to them in the Terms & Conditions.
hayvip collects personal data through several channels: directly from you during registration and account management, automatically as you use the platform, and occasionally from regulated third-party sources such as identity verification agencies and payment processors. The categories of data we collect are detailed below.
When you create a hayvip account, we collect the information you provide during the registration process, which includes:
As part of our Know Your Customer obligations, we may collect copies of identity documents such as your National Identity Card (NID), passport, or birth certificate. We may also collect a selfie photograph for liveness verification. These documents are processed securely and retained only for the period required by applicable compliance obligations.
All deposit and withdrawal transactions processed through supported payment methods (bKash, Nagad, Rocket, Upay) generate transaction records that we retain. This data includes transaction amounts in BDT, timestamps, payment method references, and transaction status. We do not store full mobile wallet PINs or authentication credentials.
We record your gaming history on hayvip, including bets placed, games accessed, wagers won and lost, bonus usage, session durations, and responsible gaming tool activations. This data is used to operate the platform, detect fraud, and support responsible gaming initiatives.
When you access hayvip, our systems automatically collect technical information including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and pages visited within the platform. This data is used for security monitoring, fraud prevention, and aggregate analytics.
If you contact hayvip support via email or live chat, we retain records of those communications, including the content of your messages, the date and time of contact, and the resolution outcome. This data enables us to maintain consistent support quality and resolve disputes if they arise.
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration Data | Account creation and management | Duration of account + 2 years |
| KYC Documents | Identity and age verification | 5 years from last transaction |
| Transaction Records | Payment processing and compliance | Minimum 5 years |
| Gaming History | Platform operation and fraud detection | Duration of account + 2 years |
| Technical / Device Data | Security monitoring and analytics | 13 months (rolling) |
| Support Communications | Dispute resolution and quality assurance | 3 years from last contact |
hayvip uses the personal data we collect for the following clearly defined purposes. We do not use personal data for any purpose incompatible with those listed here without first obtaining your explicit consent.
hayvip processes your personal data on the following legal grounds, depending on the nature of the processing activity:
Note on Sensitive Data: hayvip does not intentionally collect sensitive categories of personal data (such as health information, political opinions, or biometric data beyond what is strictly necessary for identity liveness checks). If such data is incidentally disclosed during support communications, it will be handled with the highest level of confidentiality.
hayvip does not sell your personal data. We share personal data only in the following circumstances and only with parties bound by appropriate data protection agreements or legal obligations:
To process deposits and withdrawals, we share necessary transaction data with the mobile financial service providers you use — bKash, Nagad, Rocket, and Upay. These providers receive only the data required to complete the specific transaction and operate under their own published privacy policies.
Where hayvip uses a third-party KYC service to verify your identity documents, your identification data is shared with that provider solely for the purpose of completing the verification check. KYC providers are contractually prohibited from using your data for any other purpose.
Certain game data (such as session identifiers and bet amounts) is transmitted to the game studios whose products you access — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for the purpose of delivering the game experience and recording certified outcomes. These studios do not receive your full personal profile.
hayvip may share IP address data, device fingerprints, and aggregated behavioural signals with specialist fraud detection service providers to protect the integrity of the platform and all players on it.
hayvip will disclose personal data when required to do so by a valid legal obligation, court order, or lawful request from a regulatory or law enforcement authority. We will notify you of such a disclosure where we are legally permitted to do so.
In the event that hayvip undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected players prior to any such transfer and ensure that the successor entity is bound by privacy obligations no less protective than those in this Policy.
hayvip uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your session, remember preferences, and analyse aggregate usage patterns. The types of cookies we use are as follows:
These cookies are essential for the hayvip platform to function. They include session authentication tokens that keep you logged in during a visit, security cookies that protect against cross-site request forgery, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
Functional cookies remember your preferences such as preferred language display, responsible gaming settings you have configured, and recently accessed game categories. They improve your experience without being strictly necessary for basic operation.
hayvip uses first-party analytics cookies to understand how players navigate the platform in aggregate — for example, which pages are most visited, how long sessions last, and where players encounter errors. This data is anonymised and used solely to improve the platform. We do not use third-party advertising analytics networks.
No Advertising Cookies: hayvip does not use cookies for third-party advertising profiling, retargeting, or behavioural advertising. We do not share cookie data with advertising networks or social media platforms.
You may control cookie behaviour through your browser settings. Disabling strictly necessary cookies will affect your ability to use the hayvip platform. Disabling functional or analytics cookies will not prevent you from accessing the platform but may degrade certain personalisation features.
hayvip implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security practices include:
While hayvip takes these security measures seriously, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, hayvip will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.
You are responsible for maintaining the security of your own hayvip account credentials. Do not share your password with anyone. If you suspect your account has been compromised, contact our support team at [email protected] immediately.
hayvip retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with our legal obligations, and to resolve any disputes that may arise. The specific retention periods applicable to each category of data are set out in the table within Section 2 of this Policy.
When your hayvip account is closed — whether at your request or by hayvip — we will retain the minimum necessary data for the periods specified above. After those periods have elapsed, personal data will be securely deleted or irreversibly anonymised. Note that anonymised aggregate data (from which you cannot be identified) may be retained indefinitely for platform analytics purposes.
If your account is closed as a result of a self-exclusion request, we retain sufficient data to prevent re-registration during the exclusion period, in accordance with our responsible gaming obligations.
As a hayvip player, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a valid, verified request.
Identity Verification for Rights Requests: To protect your privacy, we will verify your identity before responding to any rights request. This typically involves confirming details associated with your registered hayvip account. We may not be able to fulfil requests we cannot authenticate.
The hayvip platform is strictly intended for adults aged 18 years and over. hayvip does not knowingly collect personal data from persons under the age of 18. If we discover or are informed that a minor has registered an account or provided personal data, we will immediately close the account, delete the associated data to the extent permitted by law, and return any deposited funds to the source payment method.
If you believe that a minor in your household has accessed or registered on hayvip, please contact us immediately at [email protected] so that we can take appropriate action without delay.
The hayvip platform does not contain links to external third-party websites. If hayvip ever displays content referencing third-party services (such as the official pages of payment partners like bKash, Nagad, Rocket, or Upay), those third-party services operate under their own privacy policies, and hayvip has no responsibility for the data practices of those entities. We encourage you to review the privacy policies of any third-party service you use in connection with your hayvip account.
hayvip reserves the right to update or revise this Privacy Policy at any time. When we make material changes — that is, changes that significantly affect how we collect, use, or share your personal data — we will notify active players by email to the address registered on their account, and we will update the "Last updated" date at the top of this page.
Minor clarifications or corrections that do not affect the substantive rights of players will be reflected in this Policy without individual notification. We encourage you to review this Policy periodically. Continued use of the hayvip platform following the publication of an updated Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or to hayvip's handling of your personal data, please contact our support team using the details below:
For responsible gaming support or self-exclusion requests, please visit our dedicated Responsible Gaming page, which provides full details of the tools and resources available to hayvip players. For the full rules governing your use of the platform, please review our Terms & Conditions.
Our 24/7 support team in Bangladesh Standard Time is ready to answer any questions about your data. You can also explore our FAQ, review our Responsible Gaming page, or head to the hayvip Casino to enjoy our games.